Frequently Asked Questions

Q: How much are your eye exams?
A: Our comprehensive eye exams start from $135.00. The exam will include a review of your health and ocular history, visual acuity to measure how clearly each eye is seeing, preliminary tests of visual function, refraction to determine the appropriate lens power and best prescription possible and an overall assessment of your ocular heath.

Q: Why are your eye exams so expensive?
A: There may be differences in the type of eye exam between different offices. There may be more or less procedures performed, different instruments and technologies used and who performs some of the tests (staff vs. doctor). Make sure you inquire about what is included in the eye exam.

Q: What do I need to bring to my appointment?
A: Please bring your Ontario Health card, your current prescription glasses, and if you are a new patient, any records of your previous eye examinations if done elsewhere. This is especially important if you have been treated for any eye condition in the past and more so, if you are interested in a second opinion. It is also important to have a list of all your medications and in particular, any eye drops you are using. It is advisable to bring sunglasses as you may have drops to dilate your pupils during the appointment.

Q: Do I need to make an appointment?
A: Yes! In accordance with COVID-19 restrictions, we are only accepting patients with appointments. This is to allow our staff enough time to clean and disinfect between patients. For more questions about our policy surrounding COVID-19, please click here.

Q: Why do I need to have routine eye exams?
A: Comprehensive eye exams are meant to assess the health of your optical system and to lower the risk of vision loss through early detection and diagnosis of ocular disease. A comprehensive eye exam can also provide clues to potential health problems in other parts of the body.

Q: Where are you located in the mall?
A: We are located on the upper level, at the back of LensCrafters. The closest mall entrance is the new one on the south end of Marshalls.

Q: What are your office hours?
A: Our hours are the following:
Monday – Thursday: 10:00 – 7:00
Friday: 11:00 – 7:00
Saturday: 10:00 – 6:00
Sunday: 11:00 – 4:00

Q: Who does OHIP cover?
A: OHIP covers those 19 & under and those 65 and older. If you are in between the ages of 20 to 64, and have a specific medical condition affecting your eyes that requires regular monitoring, OHIP will cover eye examinations once every year.
*Please review updated OHIP coverage here.

Q: Can you direct bill to my insurance company?
A: We bill to most insurance companies. For a full list of companies, please click here.

Q: Does the Comprehensive Eye Exam (CEE) hurt?
A: No, all our of eye exams are painless.

Q: Do I receive my prescription right away?
A: When your eye exam is completed, a copy of your eyeglasses prescription will be provided for you, including instructions on how they should be worn.

Q: What is the difference between an Optometrist, Optician and an Ophthalmologist?
A: An optometrist is usually the first person you see for any vision or eye health concern. He or she specializes in eye examinations and contact lens fittings. Your optometrist can also test for eye diseases, and can also diagnose and treat certain eye conditions with medication. Regular eye exams, glasses and contact lenses prescriptions and treatment for eye infections are done by optometrists.

An ophthalmologist is a medical doctor who specializes in the eyes. Ophthalmologists can perform vision examinations, prescribe medications, test for and treat eye diseases or eye injuries. He or She can perform most of the eye surgeries and usually require a referral for an appointment.

An optician fills the prescriptions written by Optometrists and Ophthalmologists, and expertly fits the resulting eye wear.

Q: Can you treat Glaucoma, Macular Degeneration and other serious conditions?
A: Yes, we provide a detailed evaluation and treatment plan for eye diseases, which may include a referral to an ophthalmologist. Early detection of these conditions is important, but many options are still available for those with longstanding eye conditions.

Q: Why is the PD (inter-pupilary distance) not included on my glasses prescription?
A: PD is one component of many measurements that are required for the dispensing of glasses. If we are not dispensing eyeglasses, we do not perform these measurements. An optic centre (OC) height is also required when properly manufacturing a pair of eyeglasses.